Shipping policy
Were you looking for useful shipping information? Below are a series of answers to the doubts you may have. Alternatively, write to us in customer support, we look forward to answering your questions.
WHAT IS THE TIMING FOR DELIVERY AFTER PLACING AN ORDER?
Shipping usually takes no more than 3 business days. Without any kind of difficulty on the part of the courier in charge of the delivery, the Box will be with you in 24/48 working hours. It is important to know that Saturday and Sunday are not considered working days for couriers.
HOW MUCH DOES THE SHIPPING COST?
The shipment has an estimated cost of € 7.50 for packages 25x25x20 cm up to 2999 gr for Italy, the shipping costs for packages over 3000 gr are calculated based on weight/volume kg/cm3 and geographical area.
Shipping costs are visible during Checkout in the shopping cart.
Shipping rates may vary from time to time based on market fluctuations and without notice.
DOES THERE BE A COMMISSION TO PAY CASH ON DELIVERY?
Yes, the cash on delivery has a courier fee of €3.99. Cash on delivery is not accepted at this time.
WHICH COURIER DO YOU SHIP WITH?
We entrust our shipments to Bartolini, GLS and SDA. If you have any preference towards one of these three companies, you can specify the preference of the courier with which to receive the delivery within the order notes (at the time of purchase).
CAN I TRACK THE SHIPMENT?
Of course, the order tracking link will be sent to your email within the morning following the order. Step by step communications will follow on the status of the order and the expected time for delivery by the deliveryman.
I DIDN'T GET THE EMAIL WITH THE TRACKING NUMBER, HOW CAN I GET IT?
If the email for the tracking number does not arrive and is present neither in 'inbox', nor in 'unwanted', nor in 'spam', you can contact support through the various channels available. In that case we will be the ones to provide you with the tracking code, or simply to clarify any doubts on your part.
MY SHIPMENT IS LATE, HOW CAN I GET ASSISTANCE?
If there are delays compared to the normal expected delivery times, it is possible to contact customer service through one of the available channels (Mail, Facebook, Instagram, WhatsApp, Telephone Contact) and we will then provide in promptly opening a report with the courier, always in order to see your Box delivered in the shortest possible time.
THERE IS INCORRECT INFORMATION ON THE COURIER TRACKING, HOW CAN I FIX IT?
If you notice that the tracking information is incorrect (address, intercom, personal telephone number, email contact provided, any notes transmitted incorrectly), and that therefore could compromise the fluidity of the delivery, it is necessary to contact us through one of the available channels (Mail, Facebook, Instagram, WhatsApp, telephone contact) and we will then be responsible for the adjustment of any incorrect information(s) transmitted to the courier. Each change may result in a charge of 10 euros by the courier to the recipient's cargo.
WHAT IS THE TIMING FOR DELIVERY AFTER PLACING AN ORDER?
Shipping usually takes no more than 3 business days. Without any kind of difficulty on the part of the courier in charge of the delivery, the Box will be with you in 24/48 working hours. It is important to know that Saturday and Sunday are not considered working days for couriers.
HOW MUCH DOES THE SHIPPING COST?
The shipment has an estimated cost of € 7.50 for packages 25x25x20 cm up to 2999 gr for Italy, the shipping costs for packages over 3000 gr are calculated based on weight/volume kg/cm3 and geographical area.
Shipping costs are visible during Checkout in the shopping cart.
Shipping rates may vary from time to time based on market fluctuations and without notice.
DOES THERE BE A COMMISSION TO PAY CASH ON DELIVERY?
Yes, the cash on delivery has a courier fee of €3.99. Cash on delivery is not accepted at this time.
WHICH COURIER DO YOU SHIP WITH?
We entrust our shipments to Bartolini, GLS and SDA. If you have any preference towards one of these three companies, you can specify the preference of the courier with which to receive the delivery within the order notes (at the time of purchase).
CAN I TRACK THE SHIPMENT?
Of course, the order tracking link will be sent to your email within the morning following the order. Step by step communications will follow on the status of the order and the expected time for delivery by the deliveryman.
I DIDN'T GET THE EMAIL WITH THE TRACKING NUMBER, HOW CAN I GET IT?
If the email for the tracking number does not arrive and is present neither in 'inbox', nor in 'unwanted', nor in 'spam', you can contact support through the various channels available. In that case we will be the ones to provide you with the tracking code, or simply to clarify any doubts on your part.
MY SHIPMENT IS LATE, HOW CAN I GET ASSISTANCE?
If there are delays compared to the normal expected delivery times, it is possible to contact customer service through one of the available channels (Mail, Facebook, Instagram, WhatsApp, Telephone Contact) and we will then provide in promptly opening a report with the courier, always in order to see your Box delivered in the shortest possible time.
THERE IS INCORRECT INFORMATION ON THE COURIER TRACKING, HOW CAN I FIX IT?
If you notice that the tracking information is incorrect (address, intercom, personal telephone number, email contact provided, any notes transmitted incorrectly), and that therefore could compromise the fluidity of the delivery, it is necessary to contact us through one of the available channels (Mail, Facebook, Instagram, WhatsApp, telephone contact) and we will then be responsible for the adjustment of any incorrect information(s) transmitted to the courier. Each change may result in a charge of 10 euros by the courier to the recipient's cargo.
